News

Chalmers Smith
Jrn 270
Best Buy’s Computer Service Falls Short

For most people today, computers mean everything. They hold daily plans, calenders, and even bank statements. Now imagine your major lifeline falling victim to a trojan or virus. First instinct would be to take the computer to get repaired. According to the commercials, the Geek Squad within Best Buy is the best to call. The most vital information they forget to release is they specialize in computers from their store. The Geek Squad is unfamiliar with other brands of computers like Mac and Dell.
One customer brought in their Dell to Best Buy in hopes of getting their nonworking computer repaired, however, their hopes were soon shattered. Best Buy quickly accepted the offer, and began to repair something they had no clue about. The two weeks that was given went buy, and the customer’s computer was not fixed. Every attempt to retrieve the computer, Best Buy found a new excuse to hold the computer from the customer. “My computer was taken in with a faulty connector, and every time I went to pick it up they had a new excuse. Something went wrong or they had broken something else. By the time I finally got my computer back it was three months later.” Chalmers Smith, nineteen year old from St. Louis. The computer had accumulated other damages, and was not accepting the hard drive or software on the computer. The Geek Squad even charged Chalmers for the damages they caused. The total came to $700 or more. This was all because Best Buy caused more damage then they repaired.
In the end, everything was taken care of, and the problems were resolved. Chalmers had to pay the original charges towards the broken computer while the other charges were cleared from his transaction. The trust between client and customer were broken when other damages came forth and lies were told to the customer. “I don’t think I am going back to Best Buy for any computer related problems even if it is something minor.”
That is not the only instance this has happened. Another customer brought their computer into Best Buy in hopes of it being repaired. The hard drive was completely erased, and everything was at the owner’s expense. The client was upset with Best Buy and filed a report against them.